Insurers must address fundamental strategic issues. It is more important than ever to anticipate emerging trends and prepare for change. For insurers to keep up, they need to leverage targeted technologies to increase digital maturity across the entire customer relationship and value chain and provide their customers with a seamless, unique and tailored service experience. Tomorrow's insurers will have little in common with those of today. Six theses on how new technologies and the availability of enormous amounts of information will fundamentally change the world of insurers.
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